What to do if a user loses their key/device and cannot access the site?

If a user loses their key or device, they should:

1. Inform the administrator.

2. The administrator removes the login method that the user set up during registration (passkey, hardware or platform key, Hideez Authenticator app) from the user's profile.

3. The administrator sends an email to the user with an invitation to create a new login method.

4. The user opens the email and selects a new login method, just as they did during the initial registration.