Hideez Identity Cloud
  • Getting Started Guide
    • Key features of Hideez Identity Cloud
    • Quick Start Guide
      • The Hideez Desktop Client
      • Hideez Authenticator App
    • Tennant manegement
      • User Management
        • Passkey
        • Hideez Authenticator App
        • FIDO Security Key
        • Platform Authentication via Windows Hello
        • Password+OTP
      • Workstation management
  • PC Authorization
    • Passwordless Authorization
      • Active Directory
        • Setting Up the Active Directory Certification Authority
        • Setting Up Workstation Passwordless Logon Settings on Hideez Identity Cloud
      • Microsoft Entra ID
    • Password-based Authorization
  • INTEGRATIONS
    • SAML 2.0
      • GitHub Enterprise
      • Google Workspace
      • Okta
    • OIDC (OpenID Connect)
      • Services that support OIDC and their configuration as Client
    • WS-Federation
      • Login to Exchange Outlook Web Application and Exchange Admin Center via Hideez Identity Cloud
    • Active Directory On-Premises
      • Connect Active Directory to Hideez Identity Cloud
      • ADFS integration
        • Login to Microsoft Exchange OWA Using AD FS and Hideez Identity Cloud as a Third-Party IdP
    • Microsoft Entra ID
      • Synchronization and import employees from Microsoft Entra ID to Hideez Identity Cloud
      • Configuration of Hideez Cloud as an External Authentication Method for Microsoft Entra ID via OIDC
    • Chrome OS
  • USE CASES
    • Passkey Login
    • Hideez Authenticator App login
    • FIDO Security Key login
    • Platform login via Windows Hello
    • Password+TOTP login
  • SUPPORT
    • Get Support
    • FAQ
      • What to do if a user loses their key/device and cannot access the site?
      • Can a custom domain name be created for the tenant instead of the default one?
      • Why am I already logged in Hideez, and no authorization occurs when I access my web application?
      • How long does an open authorization session last?
      • How to log out of the web application?
      • Can I administer multiple tenants simultaneously?
      • Can there be multiple administrators for the Hideez Identity Cloud?
    • Glossary
  • Hideez Documentation Portal
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  1. SUPPORT
  2. FAQ

Why am I already logged in Hideez, and no authorization occurs when I access my web application?

When a user logs into a web application but has an open session in the Hideez Identity Cloud, they do not need to authenticate again because they have an active current session in the Hideez Identity Cloud. This session lasts for 30 minutes. Once the session in the Hideez Identity Cloud expires, when the user attempts to log into the web application, they will need to authenticate in the Hideez Identity Cloud again.

If the user wants to log out of their web application, they need to log out both from the web application and from Hideez Identity Cloud.

For SAML, the following additional logout settings (Single Logout) are possible:

  • If the web application you configured for SAML does not have Single Logout set up, logging out of the Hideez Identity Cloud will not log you out of your web application.

  • If the web application you configured for SAML has Single Logout implemented, logging out of the Hideez Identity Cloud will automatically log you out of your web application.

For OIDC, it is possible to configure logout from the web application as follows:

When the user logs out of the web application, they are redirected to Hideez Identity Cloud. The user will then be asked if they really want to log out of the web application, and afterwards, they will be redirected back to the web service where they will already be logged out.

Last updated 9 months ago